SHIPPING & RETURNS
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SALES PERIOD & PROCESSING TIME
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Our usual processing time is typically 1-3 business days during non-peak periods. Please note that processing time may be extended during the sales period due to a high volume of orders. Processing time is not the same as transit time.
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TRANSIT TIME
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LOCAL EUR 4.99€ (Transit time: 2-3 business days)
Free shipping for orders over EUR 75€
Germany
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ZONE 1 EU: EUR 12€ (Transit time: 2-5 business days)
Free DHL shipping for orders over EUR 80€
Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic
Non-EU EUR 20€
DHL shipping for orders over EUR 85€
Liechtenstein, Switzerland
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ZONE 2: EUR 13€ (Transit time: 2-5 business days)
Free DHL shipping for orders over EUR 80€
Italy, Slovakia, Slovenia, Spain, Hungary
Non-EU EUR 13€
Andorra, United Kingdom, San Marino, Sweden, Vatican City
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ZONE 3: EUR 13€ (Transit time: 3-5 business days)
Free DHL shipping for orders over EUR 80€
Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus
Non-EU EUR 20€ (Transit time: 3-8 business days)
Free DHL shipping for orders over EUR 80€
Albania, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, Macedonia, Moldova Rep., Montenegro, Norway, Serbia, Ukraine, Belarus
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ZONE 4: EUR 30€ (Transit time: 6-12 business days)
Egypt, Algeria, Georgia, Israel, Lebanon, Libya, Morocco, Tunisia, Turkey
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ZONE 5: EUR 33€ (Transit time: 6-15 business days)
Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, China, India, Indonesia, Iraq, Japan, Yemen, Jordan, Cambodia, Canada, Kazakhstan, Qatar, Kyrgyzstan, Kuwait, Laos, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, Oman, East Timor, Pakistan, Papua New Guinea, Philippines, Saudi Arabia, Singapore, Sri Lanka, South Korea, Tajikistan, Taiwan, Thailand, Turkmenistan, USA, Uzbekistan, United Arab Emirates, Vietnam
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ZONE 6: EUR 44€ (Transit time: 8-15 business days)
Anguilla, Angola, Antigua (Barbuda), Equatorial Guinea, Argentina, Aruba, Ethiopia, Australia, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Botswana, Brazil, Burkina Faso, Burundi, Chile, Costa Rica, Dem. Rep. Congo, Dominica, Dominican Republic, Ecuador, El Salvador, Eritrea, Falkland Islands, Fiji, Guyana, French Polynesia, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Haiti, Honduras, Jamaica, British Virgin Islands, Cayman Islands, Cameroon, Cape Verde, Kenya, Kiribati, Colombia, Congo, Lesotho, Liberia, Madagascar, Malawi, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Montserrat, Mozambique, Namibia, Nauru, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Palau, Panama, Paraguay, Peru, Pitcairn, Réunion, Rwanda, Solomon Islands, Zambia, Samoa, Senegal, Seychelles, Sierra Leone, Zimbabwe, Somalia, St. Kitts and Nevis, St. Helena, St. Lucia, São Tomé and Príncipe, St. Pierre and Miquelon, St. Vincent, South Africa, Sudan, South Sudan, Suriname, Eswatini, Tanzania, Togo, Tonga, Trinidad and Tobago, Chad, Turks and Caicos Islands, Tuvalu, Uganda, Uruguay, Vanuatu, Venezuela, Wallis and Futuna, Central African Republic.
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Some countries have longer transit times than others. The exact transit time can be viewed during the order process when selecting the shipping method.
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TAXES, CUSTOMS, AND PROCESSING FEES
International orders may be subject to customs fees in addition to shipping costs.
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ORDER TRACKING
Once we have processed your order(s), you will receive an email with the tracking information.
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LOST/MISSING MAIL
You will receive a tracking number for your order once it has been processed to provide proof of shipment. We are not responsible for lost or missing mail.
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RETURNS / FAULTY ORDERS
All items are inspected for quality before shipping. However, if you receive a defective item or incorrect order, please email us at media@rhsm.shop with your order number and attach clear pictures showing the defective item/incorrect order. Further instructions will be provided within 24-48 hours. You may return the item in its original condition, unused and unworn, within 30 days of receipt.
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REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method, within a certain number of days. Delayed or missing refunds: If you have not received your refund yet, please contact your bank. It may take some time for your refund to be officially posted. Please note that due to the involvement of different banks from different countries, this process may take several days.
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EXCHANGES
We only replace items if they are defective or damaged. If you would like to exchange it for the same item, please email us at media@rhsm.shop
You are responsible for the cost of returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over 75€, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.